GENERAL TERMS AND CONDITIONS OF LANGUAGE COACHING ACADEMY

Effective from: June 12, 2026

Article I. Introductory Provisions
These General Terms and Conditions (“GTC”) govern the contractual relationship between the Provider and the Client regarding educational services provided by Language Coaching Academy.
These GTC are issued in accordance with Act No. 89/2012 Coll., Civil Code of the Czech Republic.
The Provider offers educational services including, but not limited to:

• online courses;
• workshops;
• practical trainings;
• mentoring;
• supervision;
• coaching sessions;
• educational programs;
• and other educational services.

The Client is any natural or legal person ordering educational services from the Provider.
Where the Client is a consumer, the relevant provisions of Czech consumer protection legislation shall apply.
These General Terms and Conditions form an integral part of every agreement concluded between the Provider and the Client.

Provider


Article II. Establishment of the Contract
The Client may order educational services by:

• submitting an online application;
• email;
• telephone;
• Instagram;
• WhatsApp;
• Telegram;
• or any other electronic communication channel accepted by the Provider.

The Client shall provide accurate contact information necessary for the provision of the educational service.
The Client is identified by the information provided in the order, invoice and payment records, which form an integral part of the contractual documentation.

Acceptance of the Contract
By submitting an order and making the first payment (including any deposit, reservation fee or installment payment), the Client confirms that they have read, understood and accepted these General Terms and Conditions.
The first payment constitutes acceptance of the Contract and these General Terms and Conditions. No handwritten or electronic signature is required unless otherwise agreed by the parties.
The Contract is concluded when:

• the Provider accepts the Client’s order; and
• the Provider receives the first payment from the Client.

Article III. Educational Services
The Provider shall provide the educational service selected by the Client.
Educational services may be delivered:

• online;
• in person;
• or in a hybrid format,

as specified in the relevant Program Specification.
The Provider reserves the right to make reasonable organizational changes provided that the educational objectives of the program remain substantially unchanged.
If an educational program is cancelled due to insufficient enrolment or other serious reasons, all payments received for the cancelled program shall be refunded.

Article IV. Rights and Obligations of the Provider
The Provider undertakes to:

• deliver the educational service according to the relevant Program Specification;
• provide access to educational materials where applicable;
• inform Clients about any significant changes affecting the program.

Article V. Rights and Obligations of the Client
The Client undertakes to:

• pay the agreed price;
• participate respectfully in educational activities;
• comply with these General Terms and Conditions.

Payment by installments may be agreed individually.
If the Client fails to pay any amount due, the Provider is entitled to charge a contractual penalty of 0.05% of the overdue amount for each day of delay.

Article VI. Cancellation and Withdrawal
The Client may withdraw from the educational service under the conditions specified by Czech law.
Unless otherwise stated in the relevant Program Specification:

• the Client may request cancellation within seven (7) calendar days from the official start date of the educational program;
• refunds shall be processed using the original payment method.

Where access to digital educational content has already been provided with the Client’s express consent, the Client acknowledges that the statutory right of withdrawal may cease in accordance with applicable Czech legislation.
The Provider may terminate the Contract if the Client repeatedly and seriously disrupts the educational process.

Article VII. Intellectual Property
All educational materials, presentations, recordings, templates, exercises, documents and other content are protected by copyright and other intellectual property rights.
The Client receives a non-exclusive, non-transferable licence to use the materials solely for personal educational purposes.
Without prior written consent of the Provider, the Client shall not:

• copy;
• reproduce;
• distribute;
• publish;
• record;
• sell;
• sublicense;
• or otherwise make educational materials available to third parties.

Article VIII. Recording of Educational Sessions
The Provider may record online educational sessions for educational purposes.
Recordings may be made available exclusively to participants of the relevant educational program.
The Client shall not record, reproduce, distribute, publish or otherwise share educational sessions or recordings without the Provider’s prior written consent.

Article IX. Limitation of Liability
The Provider does not guarantee any specific educational, professional, financial or business results resulting from participation in the educational services.
The Client is solely responsible for applying the acquired knowledge, skills and methods.

Article X. Force Majeure
The Provider shall not be liable for any delay or failure to perform its obligations under these General Terms and Conditions where such delay or failure results from circumstances beyond the Provider’s reasonable control, including but not limited to natural disasters, epidemics, pandemics, governmental actions or restrictions, war, terrorism, internet or telecommunications failures, power outages, technical failures of third-party platforms, or other force majeure events.
In such cases, the Provider shall make reasonable efforts to resume the educational services as soon as reasonably possible or provide an appropriate alternative solution.

Article XI. Final Provisions
These General Terms and Conditions are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., Civil Code.
If any provision of these General Terms and Conditions becomes invalid or unenforceable, the remaining provisions shall remain valid and enforceable.
The Provider reserves the right to amend these General Terms and Conditions.
Any amendments shall become effective upon publication on the Provider’s website or upon being sent to the Client electronically.
The version accepted by the Client at the time of concluding the Contract shall remain applicable to that Contract.